Refund policy

We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable.

Any hair extensions that have been altered, washed or worn in any way will not qualify for return. To be eligible for a return, your item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.

We honor this for up to 30 days after purchase (30 days = date package left our facility to date return is received). Orders returned after 30 days will be sent back to the customer.

To start a return, you can contact us at info@lapatarishairandlash.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@lapatarishairandlash.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not refund shipping charges.

For altered products (i.e. unwrapped bundles / worn extensions) all sales are final.   Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

All clearance products including special listings are Final Sale and cannot be returned or exchanged.  If you have any questions about these products please contact us directly first to make sure it is clear as to what you will be receiving.

Clearance Products

All clearance products including special listings are Final Sale and cannot be returned or exchanged.  If you have any questions about these products please contact us directly first to make sure it is clear as to what you will be receiving.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.